Shipping policy

Online Order Processing & Shipping

All online orders to be delivered through a shipping carrier will be processed and shipped typically within 3 business days of the order being placed.

Once an order has been shipped, the customer will receive any available tracking information so they can monitor the shipment's progress.

Please note that the 3-business-day processing period applies to order processing and shipment, not the delivery timeframe. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.

Local Firewood Delivery/Appointment Policy

To ensure efficient scheduling and reliable service, please review the following appointment policy before booking:

Business Delivery Requirement

The local firewood delivery appointment booking feature is available only for customers who own or operate stores, small businesses, or commercial locations that are able to receive deliveries during the scheduled appointment times. Residential delivery appointments are not eligible under this booking option.

By means of any electronic internet-enabled device, clients must submit and book appointments for firewood delivery through this feature. Clients are responsible for providing accurate delivery information and selecting an available date and time when submitting their request.

Maximum Delivery Quantity

Throughout the year, a maximum of 100 stacks/bundles of firewood may be requested anytime and delivered during any single scheduled delivery.

Delivery Availability

Eligible clients may request firewood deliveries throughout the year, with delivery appointments available between 7:00 AM and 10:00 PM Eastern Time.

Appointment Cancellations

If you need to cancel or reschedule your appointment, you must provide at least 24-hour notice before your scheduled delivery time.

Late Cancellation Policy

Appointments canceled less than 24 hours before the scheduled delivery date will be considered a last-minute cancellation and will result in a penalty at our discretion.

Customers who accumulate three (3) last-minute cancellations within a year will have their booking privileges revoked. We reserve the right to discontinue future appointment scheduling and delivery services for their account.

Appointment Requests and Scheduling                                                                       

As a result of impactful occurrences, foreseen or unforeseen, such as weather conditions or holidays, submitting an appointment request does not necessarily guarantee that the requested delivery time will be available. Delivery appointments are subject to confirmation. Nevertheless, clients should ensure that their business or store is prepared to receive deliveries at scheduled times.

Store Location Add-On                                                                                           

Adding stores for servicing after a servicing term has commenced will be a $50 charge per store.

Policy Compliance

By using the appointment booking feature, clients acknowledge and agree to comply with the eligibility, scheduling, delivery-time, and quantity limitations outlined in this policy.