Shipping policy

Online Order Processing & Shipping

All online orders to be delivered through a shipping carrier will be processed and shipped within 3 business days of the order being placed.

Once an order has been shipped, the customer will receive any available tracking information so they can monitor the shipment's progress.

Please note that the 3-business-day processing period applies to order processing and shipment, not the delivery timeframe. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.

Local Firewood Delivery/Appointment Policy

To ensure efficient scheduling and reliable service, please review the following appointment policy before booking:

Business Delivery Requirement
Local firewood delivery appointments are available only for customers who own or operate a store, small business, or commercial location that is able to receive deliveries during the scheduled appointment times. Residential delivery appointments are not eligible under this booking option.

Appointment Cancellations
If you need to cancel or reschedule your appointment, you must provide at least 24-hour notice before your scheduled delivery time.

Late Cancellation Policy
Appointments canceled less than 24 hours before the scheduled delivery date will be considered a last-minute cancellation and will result in a penalty at our discretion.

Customers who accumulate three (3) last-minute cancellations will have their booking privileges revoked, and we reserve the right to discontinue future appointment scheduling and delivery services for their account.